Our commitment statement
We allow you to access information held within our health service. We won't give you access if it's in the public's best interest for us to keep it private.
The information can be about your health records or our processes.
What is right to information
The Right to Information (RTI) process is the Queensland Government's approach to giving the community greater access to information.
This is defined under 2 pieces of legislation.
- Right to Information Act 2009 (RTI Act) allows you to apply for access to documents held by Queensland Government agencies.
- Information Privacy Act 2009 (IP Act) details privacy principles and allows you to apply for access and to make amendments to personal information.
Right to information process
Ask if your information is available through our administrative access process before applying for your personal information under the IP Act. Contact our Release of Information Unit on 07 4920 6734.
Step 1. Check if the information is or will be online
We publish some information online. Before you make a request, check if it is already online through:
- our information publication scheme, this includes where to find information about our finances and priorities
- our disclosure log, this lists the information given for other right to information requests.
You can also check what information is due for publication online through the Queensland Government Open Data Portal.
Step 2. Contact the facility
If you'd like information from a specific facility you can contact them directly.
The staff may be able to:
- show you where to find information you need
- give you a copy
- update your information.
Step 3. Make a formal request
You can apply online or download a form from the Queensland Government website.
There may be fees and charges depending on your request.
If you choose to download and complete a form, submit it:
- by email to cqhhs.roi.privacy@health.qld.gov.au
- in person at a CQ Health facility
- by post to:
Release of Information Unit
Central Queensland Hospital and Health Service
PO Box 871
Rockhampton Qld 4700
After you make a request
We'll write and let you know if we can give you the information or update it for you.
If you’re unhappy with our decision, you can apply to have it reviewed. You need to do this within 20 business days from the date on the letter telling you about our decision.
You can also ask the Information Commissioner to review our decision.