We look after your personal information in line with the Information Privacy Act 2009 (Qld) (IP Act) and the Hospital and Health Boards Act 2011 (Qld) (HHB Act) (the privacy legislation).
You can find more detailed information about the type of personal information we hold and how we handle it in our Privacy Plan [PDF 448.22 KB].
Information we collect
When you visit our website, we collect some information automatically. We keep this information in our internet access logs.
Cookies
We may use cookies to collect information about how you use our website. You can change your cookie settings in your web browser.
Cookies help us recognise your browser, but they don’t store any personal details about you. Most major websites use cookies.
Website analytics
We use Google Analytics to collect anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous details to Google, including:
- your IP address, browser type and operating system
- the website you came from
- pages you visit and documents you download
- the time and date of your visit.
We use this information to see which pages people visit, improve the website and make it more useful.
You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics.
Personal information
Personal information includes anything that can identify you, like your name, email address or phone number.
We collect personal information through online forms. Use of these forms is optional. We can offer other ways to submit your information. If you choose not to provide information it may affect our ability to respond and deliver services.
We only use your personal information for the purposes for which you give it to us.
How we use your personal information depends on the type of information you give us. We may use it to:
- provide you with health and wellbeing services
- make sure you get the right treatment and follow-up care
- help us decide on applications for services or benefits
- communicate with you and get your feedback
- do research to improve healthcare practices and outcomes.
Emails, messages and feedback
We treat and keep emails, messages and feedback you send to this site as public records. We need to do this under the Public Records Act 2002 (Qld).
Our website support team reads emails, messages and feedback you send us. We may use the information you give us to maintain and improve our services. This may include sending your information to other business areas in Queensland Health.
Read more about how we treat your feedback.
How we share your information
We don't sell, trade or rent your personal information to third parties for their marketing purposes. However, we may share it with:
- your GP or a healthcare service to help with your treatment and care
- your family, spouse, or guardian, if you have nominated them
- another person or group, if you agree we can, or if the law requires us to.
If we share your information, we do it under the privacy legislation and comply with our duty of confidentiality.
How we protect your information
We take security seriously and use standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, while we strive to keep your information secure, no online transmission or storage method is completely safe.
Your choices and rights
You have certain rights regarding your personal information. You can contact us to access, correct, update or delete your personal information at any time.
Read more about access to information.
Links to other websites
Our website has links to other websites we don’t control. We are not responsible for their privacy practices or content. We recommend reading their privacy statements to see how they handle your data.
Changes to our website privacy statement
At any time we may update our website privacy statement to reflect changes in our practices or obligations under the privacy legislation.